Differences

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--- systems:hp [2020/10/16 16:48] – [WMIC] superwizard
+++ systems:hp [2026/09/27 19:58] (current) – [HP OfficeJet Pro 6978 Full Feature Software] superwizard
@@ Line 1: / Line 1: @@
+====== HP ======
+------------------------------------------------------------------------------------------------------------------------------------------------\\
+====== HP OfficeJet Full Feature Software ======
+<WRAP center round box >
+The HP Smart app from the Microsoft Store allows you to initiate scans from your PC, but it does not install the background listener service required for the printer’s physical touchscreen to trigger a scan to Windows.
+Follow these steps to restore the printer panel's connection to your computer:
+==== Step 1: Install Full-Feature Drivers and Enable "Scan to Computer" ====
+  - Download the **HP OfficeJet Pro 6978 Full Feature Software and Drivers** package from the official HP Software & Driver Downloads page.
+  - Open the newly installed **HP Printer Assistant** app from your Start menu.
+  - Select **Print, Scan & Fax**, then click **Scan**.
+  - Click **Manage Scan to Computer** and select **Enable**.
+  - Ensure **"Automatically start Scan to Computer when I log on"** is checked so the connection stays active.
+==== Step 2: Change Network Profile from Public to Private ====
+If your Wi-Fi network is set to "Public," Windows Firewall will block the printer from communicating with your computer.
+  - Open Windows **Settings** (press ''Windows Key + I'').
+  - Go to **Network & internet** and select **Wi-Fi** (or **Ethernet**).
+  - Click on your active network connection.
+  - Change the Network Profile Type from **Public network** to **Private network**.
+==== Step 3: Run HP Print and Scan Doctor ====
+If the issue persists, HP provides an automated repair tool to clear port blockages:
+  - Download and launch **HP Print and Scan Doctor** from HP.
+  - Select your OfficeJet Pro 6978 and click **Fix Scanning**.
+  - Follow the on-screen prompts to automatically restart the scanning services on Windows.
+//Note: While resolving this, you can immediately scan documents by opening the **HP Smart** app on your PC and selecting **Scan** from the computer screen rather than starting it from the printer panel.//
+</WRAP>
 ====== Hewlett Packard HPE Integrity ======